123 TT Nagar,
Date : 24.06.2022
KMR Mobile Phones,
Dear Sir/ Ma'am,
Subject : Complaint Regarding My New Phone
I am Rahul Sharma and I had bought a Samsung Galaxy A50 from your store last month. Though it worked fine for a few weeks, it started to develop serious faults afterwards. My bill number is KMR23454 and the date of purchase is 12 March 2022.
The major problem with the handset now is that it does not have any display. Even after switching on the phone, there is nothing but a black screen. Further the phone cannot be charged and no red light is shown after plugging in. Even when the phone did have display, we were unable to use it properly because the touch screen did not work properly.
We have heard a lot about your company and bought a phone from their trusting your services. Please provide us with a replacement of free service for the same.